Technical Support

Free Technical Support

The purchase of any of the licenses gives unlimited free e-mail access to our Help-desk who will respond to all messages in less than 24 hours. This added value managed from Barcelona makes a valuable difference in service that is of enormous benefit to users.

To access our Free Technical Support simply click on the "Trados User Forum" link at the left side of this page, or go directly: http://forum.cpsl-tech.com/trados/.

You will find questions, answers and comments exchanged by the Trados users community and our Technical Support Team.

Technical Support Contracts.

This service is optional. Includes technical assistance and support via e-mail, telephone and fax during business hours from Monday to Friday.

Our customers may use this service as much as necessary, assured of a short initial response time guarantee.

When a technical problem can not be resolved by the aforementioned means, the presence of someone from our technical support team in the offices of the customer guarantees that workflow is not interrupted.

Technical Support Contracts are designed to complement the purchase of product licenses.

For our customers:

E-mail: Our customers may contact our Technical Support Team via e-mail or using the Technical Support Request link (upper left corner of this page). Requests are processed during working hours of our Barcelona office.

Telephone: Our customers may contact our Technical Support Team vía Telephone. Requests are processed during working hours of our Barcelona office.