Contact Information
 


Name (*)


Last Name (*)
Company (*)
e-mail address (*)
Telephone
Customer ID (*) question mark

Customer ID

This format is for the exclusive use of customers with a Support Contract. Please refer to the contract provided by our Business Development Team to have this number.

This code is necessary to process your Technical Support Request in order to have a historical record of your requests and provide you with a quality service.


   
 
 Component Information

 

Error Severity Level (*) question mark

Severity Level 1 Error

Means a problem, which simultaneously affects multiple users and for which no practicable workaround is available, that prevents or materially impairs the performance of substantially all major functions of the Software so that Customer's system is down or at material risk or Customer cannot conduct business due to continual failures or data corruption.

 

Severity Level 2 Error

means a problem, for which no practicable workaround is available, that prevents or materially impairs the performance of a major function of the Software (as described in its corresponding documentation and specifications), so that Customer's system has been materially interrupted and substantial risk of recurrence exists or Customer cannot conduct business due to intermittent failures or data corruption.

 

Severity Level 3 Error

means a problem, whether or not a practicable workaround is available, that prevents or materially impairs the performance of a minor function in the Software, but that does not materially interrupt Customer's system or business.


Product:
Component: 
Version Number question mark

Find the version number of your product in the dialog box that appears clicking on the Help menu, and selection the About option.

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 Detailed information about the problem
   
Title:
Description (*):
Steps to reproduce the problem:



Solution performed (if there is one):
Comments:

 

 
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